Return & Refund Policy

Last Updated: June 2026

At Hair Accessory House, we are committed to providing high-quality hair styling tools and accessories. Customer satisfaction is extremely important to us, which is why we offer a hassle-free return and refund policy.

1. 30-Day Return Guarantee

Customers may request a return within 30 days of receiving their order.

To qualify for a return, products must:

• Be returned within 30 calendar days of delivery.
• Be unused and in original condition.
• Include original packaging, accessories, manuals, and components.
• Not show signs of misuse, accidental damage, or modification.

2. Free Returns

We proudly offer free returns worldwide for eligible purchases.

Before returning any item, customers must contact our support team to obtain return authorization and instructions.

Unauthorized returns may not be accepted.

3. Refund Process

Once your return is received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be issued to the original payment method used during checkout.

Please allow:

• 3–5 business days for inspection and processing.
• 5–10 business days for your bank or payment provider to complete the refund.

4. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

• Order number
• Description of the issue
• Photos or videos showing the problem

We will provide a replacement or full refund at no additional cost.

5. Non-Returnable Items

The following items may not be eligible for return:

• Products damaged through misuse or improper handling
• Products returned without original packaging
• Clearance or final-sale products
• Gift cards

6. Order Cancellation

Orders may be canceled before shipment.

Once an order has shipped, cancellation is no longer possible and the standard return process will apply.

Contact Us

Hair Accessory House

100 Peace Park Dr
Surrey, BC V3Z 9N8
Canada

Email: support@hairaccessoryhouse.shop
Phone: (604) 541-0569